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GoDaddy Domain No Account Details

We have a customer that has a UK domain which is hosted with GODADDY. We need to do some DNS edits but the domain name is hosted by a third party who we can not make contact with and so cannot make the necessary changes.

 

We can make contact with Nominet to regain control of the domain name however I was wondering if GODADDY have any other ways of helping a domain registrant retake control of a domain name that is being managed for them in this way?

1 ACCEPTED SOLUTION
Super User II

Hey there @itn,

 

Unfortunately, if the domain resides in another account, you'd need that account information for you or a GoDaddy employee to directly access it. There are strict rules about accessing accounts without verification. You can, however, have your client request a change update, which would lead to an investigation of actual ownership of the property and could give them control of the domain.

 

Other than that, it's relying on the legal system locally to sue for control of the domain or purchasing a new one. 



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2 REPLIES 2
Super User II

Hey there @itn,

 

Unfortunately, if the domain resides in another account, you'd need that account information for you or a GoDaddy employee to directly access it. There are strict rules about accessing accounts without verification. You can, however, have your client request a change update, which would lead to an investigation of actual ownership of the property and could give them control of the domain.

 

Other than that, it's relying on the legal system locally to sue for control of the domain or purchasing a new one. 



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post

Many thanks, yes that is helpful thank you!