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    TAlex
    New
    ‎06-10-2018 11:20 PM
    ‎06-10-2018 11:20 PM

    How to get a refund without calling the support number?

    Hey, how can I request a refund without calling the support number. Can I request one through the site or by email?

    Thanks!

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    3 REPLIES 3
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    Super User II Super User II
    Super User II
    ‎06-11-2018 04:52 AM
    ‎06-11-2018 04:52 AM

    You should be able to resolve billing issues using live chat @TAlex? I've not personally used live chat to resolve billing issues but give it a try and let us know. 

     

    Live chat teams are not 24/7 yet. Live chat is available Monday-Friday 5AM - 6PM (UTC-7) and can be accessed from the chat buttons located on the top or bottom of GoDadfy pages during those times. I hope that helps? 

     

    ...turns out that my two cents is worth less or more depending on the current exchange rate.

    roy darling *my posts seem a lot shorter in my head
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    SameerSaleh
    New
    ‎06-13-2018 08:48 AM
    ‎06-13-2018 08:48 AM

    Dear Go daddy team

    please cancle my purchase order no.#1320402028 dated 9 June 2018 to renew domain name 4sa.club

    regards

    sameer saleh

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    GaryA
    Moderator
    Moderator
    In response to SameerSaleh
    ‎06-14-2018 05:43 AM
    ‎06-14-2018 05:43 AM

    Hi @SameerSaleh.

    Please keep in mind that members of the Community do not have access to your account or billing details. If you would like to request a refund, you must contact Support by either phone or chat.

     

    Gary - GoDaddy | Community Moderator
    24/7 Support | Check System Status
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