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I want to refund SSL certificate or re-issue


We purchased SSL cert just few days ago and issue it but we tried many times to download, import in IIS (to be export it), but it cannot be exported in .PFX. "Personal Information Exchange" always greyed out (disabled, thus we cannot create a private. It seems the certificate created is public instead of private. It's a shame it can't re-issue easily.



Community Manager

Hi @Scintilla,

Sorry to hear that you're having issues with your SSL certificate. Canceling a product does not automatically entitle you to a refund, you'll need to see if you are eligible for a refund: and request one with our live support and get help with your SSL issues, you can find all of our support numbers and live chat here: Hope this helps!


RachelM - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.