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Unable to add new credit card

Hey everyone,

 

I'm trying to add a new credit card, since my old one expired and it's urgently needed to process the payment for my domain.

 

I filled out all the details as per usual and get an error message stating that I haven't entered all necessary information

I checked multiple times, tried different browsers and I still have no luck. My credit card works fine with every other type of online payment service, so it's not an issue with the card.

 

How do I proceed here?

2 REPLIES 2
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Community Manager
Community Manager

Re: Unable to add new credit card

Hi @Element. Sorry to hear you're having trouble. Most of the time, this comes down to a field that has not been filled out or one that is not filled out correctly. If you're certain that's not the case, then I'd suggest connecting with our support team. Sorry Man Sad

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
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Re: Unable to add new credit card

@Element I have exactly the same issue. Have you contacted the customer support via the phone number and did they help you?

 

Maria.