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    Getting Started

    HELP!! MY SITE HAS BEEN DOWN FOR 3 DAYS NOW!! I CANT LOGIN

    I can't log in to my account. when I log in to the myphp page dashboard, I click on cPanel admin, it prompts me to enter my username and password which I did. it keeps saying 'your IP address has changed, please login again'. I've changed the password yet it keeps saying that. 

    1 ACCEPTED SOLUTION

    Since I'm not looking at your hosting, I wanted to share some more tips that may help so you can get this fixed right away.
    https://bobcares.com/blog/your-ip-has-changed-cpanel/
    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant
    Creative Solutions Together

    View solution in original post

    7 REPLIES 7
    Getting Started

    How are you getting to the cpanel hosting? Are you logging in through your account or through a saved link to your cpanel? A message saying the IP address means you aren't using the right IP address for your cpanel possibly but it is hard to know without looking myself. Have you contacted Go Daddy?
    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant
    Creative Solutions Together

    I am logging in through my account. this is frustrating.

    You should contact support as you are getting a IP Address alert which
    means you need hosting support instead of just changing your password.

    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant, Owner
    Creative Solutions Together
    Direct 952-960-0209
    Sarah@creativesolutionstogether.com
    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant
    Creative Solutions Together
    Getting Started

    Also, Can you try clearing the browser and DNS cache on your computer to see if the issue persists? Here is how to clear the DNS cache at...
    How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation... https://documentation.cpanel.net/plugins/servlet/mobile?contentId=1778949#content/view/1778949

    Also, If you are using Google chrome, disable data saver option.

    Depending on your hosting, you may have a misconfiguration with your WHM.
    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant
    Creative Solutions Together

    Since I'm not looking at your hosting, I wanted to share some more tips that may help so you can get this fixed right away.
    https://bobcares.com/blog/your-ip-has-changed-cpanel/
    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant
    Creative Solutions Together

    View solution in original post

    Thank you for that very informative article!

    I think I understand what the problem is now! I changed ISP for the first
    time since I set up my website. I don't know how to change the cookie IP
    validation to loose.

    why is the site not opening as a web page? daraswritermom.com

    It looks like you figured it out as I see your website is opening! I'm happy to see it working. No one wants a broken site. If you ever need any other help, send me a message, I'm here if you need me!
    Best Regards,
    Sarah Mullin
    Online Development & Growth Consultant
    Creative Solutions Together