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Helper I

Canceled transfer. How to request refund?

Hello. I canceled a domain transfer for a domain which I incorrectly set up a transfer for.  How can I request a refund for the transfer fee or does that automatically happen within a set amount of time?

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Moderator
Moderator
Solution

Re: Canceled transfer. How to request refund?

Hey @mojo,

 

Phone or Live Chat. Our chat teams are available Mon-Fri at 5AM - 6PM Arizona time (UTC-7). When available, you'll see a button on the top or bottom of this page to start a session. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

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Moderator
Moderator

Re: Canceled transfer. How to request refund?

Hey @mojo,

 

Welcome to the community! Smiley Happy

 

Right now, refunds need to be requested through our live support teams. If you've already canceled the transfer you can call in to one of our 24/7 support teams to assist with the request. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support
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Helper I

Re: Canceled transfer. How to request refund?

Thank you @CG  Would chat be one of the ways to handle that or phone only? 

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Moderator
Moderator
Solution

Re: Canceled transfer. How to request refund?

Hey @mojo,

 

Phone or Live Chat. Our chat teams are available Mon-Fri at 5AM - 6PM Arizona time (UTC-7). When available, you'll see a button on the top or bottom of this page to start a session. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

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Helper I

Re: Canceled transfer. How to request refund?

Thank you!

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Re: Canceled transfer. How to request refund?

Hi.

But I dont see the button, because I'm from another country, I can't make a international call for only to cancel the tranfer domain.

There is another way?

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Employee
Employee

Re: Canceled transfer. How to request refund?

Hey @Andres3D!

 

We have local support numbers available. Reach out when you can!

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support