• GoDaddy Community
  • Managed WordPress Hosting
  • Managed WordPress Hosting

    cancel
    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 
    Go to solution

    Unable to login to ProSites

    Hi there,

     

    I've just come in this week and found I am unable to log in to the ProSites dashboard. I can get to the ProClients dashboard, but when I click Sites, I get sent to a GoDaddy login form. When I enter my credentials, the page just refreshes again to the login screen.

     

    This is the URL it takes me too.

    https://sso.godaddy.com/?realm=idp&app=pro&path=/launch/managewp%3FlandingScreen=pro-home

     

    1 ACCEPTED SOLUTION

    I'm now dealing with ManageWP directly, they're a lot easier to communicate with, and have since solved it on their end.

    View solution in original post

    4 REPLIES 4
    Super User II

    Try clearing your browser cache and/or using a different browser.

    Okay, I've cleared my cache, deleted cookies, reinstalled Chrome, and tried to sign in on Safari, but it all still keeps going back to the log in screen.

    This may be something you wouldn't be able to resolve on your own.  You can contact support directly with your user ID and PIN handy so they can take a look into the issue.

    https://www.godaddy.com/help/contact-us

    I'm now dealing with ManageWP directly, they're a lot easier to communicate with, and have since solved it on their end.

    View solution in original post