Can not unlock domain - option not available

[connnnn]

hi everyone, my .com domain is about to renew in 29 days but i want to cancel it. now i need to unlock it first but when i go into advanced settings and try to find the edit toggle it is not there. how shall i unlock it? hope someone can help.

thanks

[Nate · Accepted solution]

It looks like you have Protected Registration, but you can't make changes to it without 2-step verification enabled on the account.  Here is how to enable 2-step verification.

[Lisi]

Hi @connnnn,

Thanks for posting. If you want to delete the domain it should not require you to unlock it, you can delete a domain following these steps. But if you are trying to transfer the domain to a different registrar you will need to unlock it, you can see the full steps for transferring a domain here.  Hope that helps!

[connnnn]

Hello and thanks for your reply. When I follow the steps in the article "Delete products in my GoDaddy account" once I click on cancel renewal I get a pop up saying "This product can't be cancelled at this time please contact customer service". 

What shall I do? I can't stop auto renewal. Thank you.

[Nate]

It sounds like you may have Protected Registration.  That would need to be removed before the domain can be canceled.

https://www.godaddy.com/help/cancel-protected-registration-1292?

[connnnn]

hi and thanks for the reply. i checked and it says this. doesn't seem to be protected.

pls let me know what else i can do.

thanks

[Nate · Accepted solution]

It looks like you have Protected Registration, but you can't make changes to it without 2-step verification enabled on the account.  Here is how to enable 2-step verification.

[Juniette1919]

I enabled the Protected Registration and the domain is still locked.  There is no option to turn domain lock off. 

[Nate · Accepted solution]

The Protected Registration would need to be removed before the domain can be unlocked.

https://www.godaddy.com/help/cancel-protected-registration-1292

[picanto]

protected registration on my domain was never set up but still my domain is locked and they is no option to unlock it

[Nate]

@picantoIt does protect the registration from purchase.  First go thru the set-up and then you'll be able to cancel the product.

https://www.godaddy.com/help/cancel-protected-registration-1292