Domain renewal cost higher in cart than listed in email

[tapstryoflife]

My email for a domain renewal for 1 year says $17.98 but when I add it to the cart, the cost is $28. I cannot find any explanation for why so much higher.

[PL281]

@tapstryoflife 

Can you post a screen shot of the email / your shopping cart

[Nate]

If you can take a screenshot of this and block out your account # and any other personal information.

[tapstryoflife]

[PL281]

@tapstryoflife 

The domain registration itself is $17.99 but you also have domain privacy which is an additional $9.99 - hence the $27.98

[tapstryoflife]

I removed the privacy and got the email to prove it and it still says that higher cost. I may need to call CS

[Nate · Accepted solution]

@tapstryoflifeTry emptying the shopping cart and readding the renewal.

@PL281Guess I've gotta work on my speed.

[tapstryoflife]

Thank you. I had tried emptying the cart before and re-adding but still the higher cost, but now it finally reflected that the privacy was removed. That didn't happen until 30 minutes after I got the email that it was removed. LOL

All good now and renewed. 🙂