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Problems after changing Active Domains

Hello,

I tryied to install SSL certificate and have accidently changed Active Domain. Active Domain was api.domain-name.com. I changed it to domain-name.com. But the client used top level domain (domain-name.com) using weebly. Weebly is blocked in my country so I didn't know about its existence. domain-name.com and api.domain-name.com don't work anymore, but it's not the most problem.

I returned api.domain-name.com back (as Active Domain) but sites still return DNS_PROBE_FINISHED_NXDOMAIN error (This site can’t be reached). I checked api.domain-name.com in domains list in cpanel and it presents (and all other sub-domain *.api.domain-name.com present too). But anything doesn't work.

I checked DNS records and all looks good (actually I didn't change anything, so it should be OK).

I also cannot open site using ip address. I got a standard godaddy page 'Future home of something quite cool.'. I also cannot access file using FTP, although ftp user presents (I think because of DNS).

I cannot understand what happens.

Can anyone help me, please?

1 REPLY 1
Super User II
Super User II
Solution

Re: Problems after changing Active Domains

Hello , I hope you are well.  Thank you for posting in GoDaddy community. You can change Domain Name  on your SSL. 

 

You can change your SSL certificate's "common name," which is the primary domain name that the certificate secures and encrypts. How you change your common name is dependent on where your certificate is currently hosted:

 

Certificate hosted on: What to do:

Primary domain on a GoDaddy hosting account
  1. Uninstall your certificate from its current location.
  2. Change the domain name on your hosting (cPanel | Plesk | Web & Classic)
  3. Follow the steps below.
GoCentral account
  1. Uninstall your certificate from it's current location.
  2. Change the domain name on your GoCentral account.
  3. Follow the steps below.
Anywhere elseFollow the steps below.
  1. Log in to your GoDaddy account and open your product. (Need help opening your product?)
  2. Click Rekey & Manage.
  3. Click Change the site that your certificate protects.
  4. Select one of the following based on where your website is hosted:

     

    Hosted Do this…
    Shared hosting or Site BuilderSelect Change to a hosted domain, and then select the domain name you want to use.
    ElsewhereDeselect Change to a hosted domain. Enter the Common nameyou want to use for the certificate.
  5. Click Save.
  6. If you provided a CSR for the server using the SSL certificate and are moving to a new server, you'll also need to re-key the certificate
  7. Click Submit All Saved Changes.

 Note: With Deluxe and Extended Validation SSLs, you can only change the common name; you cannot change the organization's information.

 

Zulfiqar Anees | GoDaddy Pro | Founder/CEO at FastTech Media, TechMag, and ZulWeb.