I have the same issue:
I am trying to cancel a domain which will otherwise auto-renew in ten days time. It seems it is not possible to remove the auto-renew as it is a protected domain (and apparently I am part way through a multi-step procedure to protect it which I don't ever remember starting). I don't want to finish this procedure and I don't want to auto-renew - I just want the domain gone. I can achieve this by contacting support, so the page says, but all I get is 'loading chat' in the middle of the screen, whichever browser I use and however many page refreshes I try.
Solved! Go to Solution.
The simplest solution is to complete the setup process before canceling. The product is already providing the protection, the setup is to make changes.
https://www.godaddy.com/help/cancel-protected-registration-1292?
Otherwise you would need to submit documentation to be manually reviewed.
https://supportcenter.godaddy.com/ProtectedRegistration/Index
The simplest solution is to complete the setup process before canceling. The product is already providing the protection, the setup is to make changes.
https://www.godaddy.com/help/cancel-protected-registration-1292?
Otherwise you would need to submit documentation to be manually reviewed.
https://supportcenter.godaddy.com/ProtectedRegistration/Index