• GoDaddy Community
  • Managing Email

    • Managing Email

    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 
    promedia
    New
    ‎07-18-2019 08:06 AM
    ‎07-18-2019 08:06 AM

    365 Showing Old Emails

    Hello,

     

    We have a client who is using 365. Their inbox is showing current emails and old emails. For example, there is a 7/18/19 email with one from 2015 right underneath in her inbox. Any ideas what happened to cause this? User error?

    Reply
    2 REPLIES 2
    MrVapor
    Super User II
    Super User II
    ‎07-18-2019 08:18 AM
    ‎07-18-2019 08:18 AM

    @promedia 

     

    If she's had the email for a while, it may be that the layout has been changed and emails from the same user are grouped together possibly? I'm just guessing. May or may not be the case.



    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    Reply
    promedia
    New
    In response to MrVapor
    ‎07-18-2019 08:27 AM
    ‎07-18-2019 08:27 AM

    Thank you for the reply. I have learned that the email shows correctly on mobile devices (no old emails). That leads me to believe the issue is probably something within Outlook and has nothing to do with 365, correct? I asked the client to login through email.domain.com in the web browser and see if the inbox is only showing new emails. To me that would at least eliminate the issue being a 365 issue and leads me to believe it is something within Outlook. Do you agree?

    Reply

    You may also like...