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    promedia
    New
    ‎07-18-2019 08:06 AM
    ‎07-18-2019 08:06 AM

    365 Showing Old Emails

    Hello,

     

    We have a client who is using 365. Their inbox is showing current emails and old emails. For example, there is a 7/18/19 email with one from 2015 right underneath in her inbox. Any ideas what happened to cause this? User error?

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    2 REPLIES 2
    MrVapor
    Super User 2020
    Super User 2020
    ‎07-18-2019 08:18 AM
    ‎07-18-2019 08:18 AM

    @promedia 

     

    If she's had the email for a while, it may be that the layout has been changed and emails from the same user are grouped together possibly? I'm just guessing. May or may not be the case.



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    promedia
    New
    In response to MrVapor
    ‎07-18-2019 08:27 AM
    ‎07-18-2019 08:27 AM

    Thank you for the reply. I have learned that the email shows correctly on mobile devices (no old emails). That leads me to believe the issue is probably something within Outlook and has nothing to do with 365, correct? I asked the client to login through email.domain.com in the web browser and see if the inbox is only showing new emails. To me that would at least eliminate the issue being a 365 issue and leads me to believe it is something within Outlook. Do you agree?

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