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    leah24
    New
    ‎02-04-2019 07:02 PM

    Cannot Receive Email

    I've been trying to fix this issue for months. I can send email from my webmail account but cannot receive it. The bounce back email error says "DNS Error: 9636556 DNS type 'mx' lookup of leahfreemanphotography.com responded with code SERVFAIL"

     

    I have verified my MX record with Bluehost is correct:

    0@smtp.secureserver.net14400
    10@mailstore1.secureserver.net14400

     

    Has anyone experienced similar issues with Bluehost and Godaddy? 

    Reply
    1 ACCEPTED SOLUTION

    Accepted Solutions
    MrVapor
    Super User I
    Super User I
    ‎02-05-2019 06:02 AM
    Solution

    Re: Cannot Receive Email

    Hey there @leah24,

     

    Per LeafDNS, your nameservers did not return any MX records for your domain. This will cause mail servers to use the A record for leahfreemanphotography.com. as the mail exchanger.

     

    I can also see that your nameservers are at Bluehost, which means they have full control of your DNS Zone File. It looks like you have the right MX entries but for some reason Bluehost's DNS managment system isn't accepting them. 

     

    Best advice is to contact Bluehost's support function and inquire with them why your MX records aren't propagating.

     


    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    View solution in original post

    Reply
    3 REPLIES 3
    MrVapor
    Super User I
    Super User I
    ‎02-05-2019 06:02 AM
    Solution

    Re: Cannot Receive Email

    Hey there @leah24,

     

    Per LeafDNS, your nameservers did not return any MX records for your domain. This will cause mail servers to use the A record for leahfreemanphotography.com. as the mail exchanger.

     

    I can also see that your nameservers are at Bluehost, which means they have full control of your DNS Zone File. It looks like you have the right MX entries but for some reason Bluehost's DNS managment system isn't accepting them. 

     

    Best advice is to contact Bluehost's support function and inquire with them why your MX records aren't propagating.

     


    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    View solution in original post

    Reply
    leah24
    New
    ‎02-05-2019 05:01 PM

    Re: Cannot Receive Email

    Thank you! I will follow up with BlueHost.

    Reply
    abbasimalik
    New
    ‎02-10-2019 04:11 AM

    Re: Cannot Receive Email

    Hi 

    I am Very upset because i can't receive email verification.

    i tried alot of times but cannot receive please help me how how i place my domain to blogger

    0 Kudos
    Reply

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