Hi, tried to solve this issue on chat support 3 times to no avail.
I have one of my domains pointing to a shopify store (auto connected through shopify), and I want to use my cpanel hosting for email.
My mx records is set to mail.*.com. I can send the emails from the cpanel webmail client, but I get the following error when trying to reach my email address:
The response was: DNS Error: 15925566 DNS type 'mx' lookup of *.com responded with code NOERROR 15925566 DNS type 'aaaa' lookup of mail.*.com. responded with code NXDOMAIN 15925566 DNS type 'a' lookup of mail.*.com. responded with code NXDOMAIN
Anyone had similar issues?
I actually managed to fix the problem for not receiving the emails, it was only a missing A record pointing to my cpanel IP. So basically I now have two different A IPs, one pointing to my shopify store other to my local cpanel for emails.
Can't believe 3 support staff didn't think of this, when they also contacted the advanced support... and lead me in useless circles for the better half of the week.
Though I still have the issue for not being able to use IMAP for my email client, as the settings say I should use mydomain.com (not mail.mydomain.com), but I think the problem is that my domain points to different IP (i.e. shopify)? Not sure. I will keep testing and let you guys know if I work it out..
Yes I have.
I had multiple different MX errors.
I'm pasting below another post I did explain what I did to resolve my issues
I recently changed my email accounts from cPanel to workspace.
This caused major problems which remained uncorrected for days even after many international calls to GoDaddy involving huge cost.
Eventually I did the following:
IT WORKED !!!
Whether something I did actually corrected it, I don't know. Perhaps GoDaddy coincidentally fixed the underlying problem at the same time.
Anyway, if this just saves one other user the costs and frustrations I encountered then this message is worthwhile