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Email from clients not getting through

My clients keep getting this error message when trying to send me an email:


 info@eileenkastnerdelago.com
   host eileenkastnerdelago.com [160.153.133.168]
   SMTP error from remote mail server after RCPT TO:<info@eileenkastnerdelago.com>:
   550-Please turn on SMTP Authentication in your mail client.
   550-uk605.directrouter.com [89.145.93.100]:46079 is not permitted to relay
   550 through this server without authentication.
Reporting-MTA: dns; uk605.directrouter.com

 

I obviously cannot control their mail clients, so how can I rectify this on my end?

 

Thanks in advance!

1 REPLY 1
Super User IV

@EileenEkd 

 

WhenI did a MX lookup on eileenkastnerdelago.com no MX record exists 

I am assuming you are the Make-Up Artist as I've found a few different sites when I googled for your domain.

 

I also got a certificate warning when trying to go to your eileenkastnerdelago.com site.

 

I think if you get that all cleared up the email will work again.

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