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Emails not working on my domain



This is my first post on the community. 


I have my domain registered and have paid for Email Essentials, everything was working fine until Tuesday this week. Since then I have not been receiving emails, but I am able to send absolutely fine. 


No settings have changed, the subscription is up to date. 


When I send an email externally from another webmail address it sends and I don't get a NDR.


Does anyone have any ideas


Thanks Ben .

Super User III
Super User III

Re: Emails not working on my domain

Hey there @benhbartlett 


Are you using cPanel? If so, make sure the MX Entry setting in cPanel is on remote for the domain in question.

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Re: Emails not working on my domain



I am don't think I am using the cPanel


The email that is not working is my O365 that I have bought through GoDaddy. I can send email to myslef ben@benh,,,,,, which is my domain through GoDaddy, but if I try to send an email to this address say from my GMX or work account it fails with this error:


Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.

For more information and tips to fix this issue see this article:


I can send from my address to my works address etc


This all stopped working on Tuesday last week, 


Thanks Ben