New trouble with my Office 365 mail account on my Mac

[ladyjet02]

I have used my GoDaddy Office 365 email for almost a year now my my Mac. All of a sudden it will not receive or send messages. This is extremely annoying because it is my business account.  The weird thing is, it works fine on my iPhone 7, so I know it isn't a problem with the password.

I do not have Outlook downloaded on my Mac - I was running my email from the Mac's email application with no problem. I'm not sure when I started noticing the issue. I deleted the account, thinking I would just re-set it up. Now I can't even add the Exchange account because it is asking for a server address. I can't find instructions for this anywhere on GoDaddy, and the old You Tube videos I found don't apply because you supposedly can set it up to "automatically" discover the settings, and that is not an option.  

I have attached screen shots to help. 

[GaryA]

Hi @ladyjet02, thanks for posting.

If you're still having trouble setting this up, trying entering outlook.office365.com in the server address. The username on that same pop-up should also be your full email address.

[diana310]

Could you please provide more detail? Why should the server be outlook.office365.com? Is this what should be entered for both incoming and outgoing? Please provide a screenshot.

[JennH · Accepted solution]

Hi @diana310!

Thank you for your post!

The server for our Office 365 email is outlook.office365.com.

Here is an article with screenshots on the setup process for Apple Mail for MAC:

https://www.godaddy.com/help/apple-mail-mac-set-up-email-8903

If yours looks different, I'd recommend reaching out to our live support team so they can walk you through all of this.

Best wishes!