Office 365 Email Blocked or Not Found

[hussein30030]

Dear All

my email is sending to gmail but not receiving from gmail? why ?

sometimes say is blocked sometimes say its not found 😞 

Message blocked

Your message to hananaldulaimy@phoenix-land.com has been blocked. See technical details below for more information.

The response from the remote server was:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [HE1EUR01FT016.eop-EUR01.prod.protection.outlook.com]

Another Error

Address not found
Your message wasn't delivered to hananaldulaimy@phoenix-land.com because the address couldn't be found, or is unable to receive mail.

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z21sor29303461otk.73 - gsmtp

[PL281]

@hussein30030 

I see you are using Google suite for phoenix-land.com or at least that is where the DNS records are pointed - did you recently update this??

[hussein30030]

@PL281 

Thank you for your replay, Yes I did update because i was searching for solution's. and nothing works.

Can I make default settings.

Just wanted to send and receive emails. 😞  

[PL281]

@hussein30030 

Where are you hosting your email as I also saw office 365 in the DNS history. Your MX records need to point to where your email is hosted.

[hussein30030]

@PL281 

I've search this website 

https://mxtoolbox.com/domain/phoenix-land.com/

and I've found these errors

phoenixland-com01i.mail.protection.outlook.com

[PL281]

@hussein30030 

I think  that your mx record should be phoenixland-com.mail.protection.outlook.com

You have 01i in there and I don't think it should be

[hussein30030]

thank u I will try to change it from

phoenixland-com01i.mail.protection.outlook.com

to
phoenixland-com.mail.protection.outlook.com

[hussein30030]

@PL281 

and these errors

[TLH · Accepted solution]

Hi @hussein30030,

Welcome to the Community!

If your email for Office 365 is with GoDaddy, you can easily check the default settings that need to be present in your DNS. 

1. Go to the dashboard of your Office 365 plan.
2. In the Users box, click the button for Manage.
3. In the new screen,click Set mail destination
4. This should provide the DNS settings required for your domain to function properly.

You can use this article to create or update any of the zone files you're missing.