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Office 365 Email Going to Spam for Multiple Recipient Domains

Multiple recipient domains are having our email go to their spam folders. Our domain hosted by godaddy for email is arcetyp.co. This occurs when we use the Outlook windows client and also when we use the email.godaddy.com web interface. I would appreciate thoughts on the problem and ideas on a fix. I ran a test through https://www.mail-tester.com/ and these are the areas it noted and what I have tried. Also at the bottom of this posting is an example mail header that went to spam, header from the recipient. Maybe an SPF setting error that is failing on providing a Senior IP, see the email header example about that.


1) You do not have a DMARC record.
MY NOTE: I did add one as recommended type TXT, Name _dmarc.arcetyp.co, Value v=DMARC1; p=none, TTL 1 Hour.


MY NOTE: I added a DMARC record in DNS. And maybe 5 days ago for that. And it is still not showing up when you do a public search of my DNS. I did read something that perhaps godaddy does not support DMARC?


2) Your reverse DNS does not match with your sending domain. Your IP address 40.107.92.82 is associated with the domain mail-bn7nam10on2082.outbound.protection.outlook.com. Nevertheless your message appears to be sent from NAM10-BN7-obe.outbound.protection.outlook.com. You may want to change your pointer (PTR type) DNS record and the host name of your server to the same value. Here are the tested values for this check:
IP: 40.107.92.82
HELO: NAM10-BN7-obe.outbound.protection.outlook.com
rDNS: mail-bn7nam10on2082.outbound.protection.outlook.com


MY NOTE: I don't see any way to add a PTR record on the godaddy DNS for my domain. It will allow me to add records but not one of type PTR.

 

CURRENT DNS SETTINGS
Type Name Value TTL Actions
a @ 184.168.131.241 600 seconds
cname autodiscover autodiscover.outlook.com 1 Hour Edit
cname email email.secureserver.net 1 Hour Edit
cname lyncdiscover webdir.online.lync.com 1 Hour Edit
cname msoid clientconfig.microsoftonline-p.net 1 Hour Edit
cname sip sipdir.online.lync.com 1 Hour Edit
cname www @ 1 Hour Edit
cname _domainconnect _domainconnect.gd.domaincontrol.com 1 Hour Edit
mx @ arcetyp-co.mail.protection.outlook.com (Priority: 0) 1 Hour Edit
ns @ ns39.domaincontrol.com 1 Hour
ns @ ns40.domaincontrol.com 1 Hour
soa @ Primary nameserver: ns39.domaincontrol.com. 1 Hour
srv _sip._tls.@ 100 1 443 sipdir.online.lync.com 1 Hour Edit
srv _sipfederationtls._tcp.@ 100 1 5061 sipfed.online.lync.com 1 Hour Edit
txt @ NETORG6132490.onmicrosoft.com 1 Hour Edit
txt @ v=spf1 include:spf.protection.outlook.com ~all 1 Hour Edit
txt _dmarc.arcetyp.co v=DMARC1; p=none 1 Hour

 

EXAMPLE EMAIL HEADER FROM A RECIPIENT
Return-Path: <stevedelahunty@arcetyp.co>
Received: from NAM11-CO1-obe.outbound.protection.outlook.com (mail-co1nam11on2076.outbound.protection.outlook.com [40.107.220.76]) by maila35.newtekwebhosting.com with SMTP
(version=TLS\Tls12
cipher=Aes256 bits=256);
Tue, 10 Mar 2020 09:43:00 -0700
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
b=QLm5FBLM+2xx858PFQVYB9rdYtPXVwJZC5d45nw5pmU9bMVZoTRYab3Qy8N6XxhwrD1QpNUPO5LqmV9MFZy0/2uC4hoHp4Amz1CHUYdXUBIhvmH/im8GsNGMyS2y/avqOHayYpuTPhU4f+e+qSo6qQ69QblWOCdCOZBuImRWCfICfYJvSag1OldFVrluaxz7LAZ16Wh3WVOOASGcOJ+L3LxoOK3RJU4TKYe5zXQ69EDTj7JCl0SZid7nkJ1gv92wAPfqAfDtQJmNCGgrnAq0HqQlxGB39Js2wZMgJtEpZvH14/ET46a4FdikCAcrxqq+mMeeIC0zFMf3VTpxeR6izg==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
s=arcselector9901;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=zrWWTd88KPcPo9/myQxmT+GwLLDvEDzV1Icn8owrO3Q=;
b=SRZOcf6eoQwzfURrfE2aisgFvWeclCnmiQ/EZaUXxD8kcZMVQy4xxbtc2/UXjrVlRm4Khox1FGtEo84+1hDLOmtDJD9xCYOjHz14zoKGbz6/A49qJ197UJtllU2XiVJChYVN3uzrEf4KH3OraEW5tYtkWara3MCtyKwacDRx/2h45HlcHLrzJweVuHlLO17BJmiIt9fuzgPB3mZKgfcEvLLJOM6Uh6BRidz5O856p4IEfOM/cJd6ayv3lZOvQF90KxlVgYpLHadFqiQBZfKTlNk1oLZed//GYdGNLSFTG6zJ7l109P11ao4eXJzoSF6fjZEUUnr3b89X+emmrsaEoA==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass
smtp.mailfrom=arcetyp.co; dmarc=pass action=none header.from=arcetyp.co;
dkim=pass header.d=arcetyp.co; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=NETORG6132490.onmicrosoft.com; s=selector1-NETORG6132490-onmicrosoft-com;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=zrWWTd88KPcPo9/myQxmT+GwLLDvEDzV1Icn8owrO3Q=;
b=NrmxCGMtHzPI6fBT8zC/6wPdxRqFdbOxxO5kahNoBFi6aZxxGoZyS08U4wtnuFHHv6fs9wTvmFCQ9Kf3yc0iS954y/t48mebRbcsEECP2M740XhorTKoI+lO5ouhzkKcoPJwOi3Cl30f1WtVvIlKGr2cs+4Fs/BLy6SwZwLwDtE=
Received: from BN8PR14MB2579.namprd14.prod.outlook.com (2603:10b6:408:44::15)
by BN8PR14MB2721.namprd14.prod.outlook.com (2603:10b6:408:46::10) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2793.16; Tue, 10 Mar
2020 16:28:21 +0000
Received: from BN8PR14MB2579.namprd14.prod.outlook.com
([fe80::da0:9c56:81c7:2b15]) by BN8PR14MB2579.namprd14.prod.outlook.com
([fe80::da0:9c56:81c7:2b15%6]) with mapi id 15.20.2793.013; Tue, 10 Mar 2020
16:28:21 +0000
From: Steve Delahunty <stevedelahunty@arcetyp.co>
To: "steved@delahunty.com" <steved@delahunty.com>
Subject: another tuesday test
Thread-Topic: another tuesday test
Thread-Index: AdX2+JbQ4NTIJC1tTmiDrl89o6VJkQ==
Date: Tue, 10 Mar 2020 16:27:53 +0000
Deferred-Delivery: Tue, 10 Mar 2020 16:27:04 +0000
Message-ID: <BN8PR14MB25795D13DCF0941DFB443C52B3FF0@BN8PR14MB2579.namprd14.prod.outlook.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
authentication-results: spf=none (sender IP is )
smtp.mailfrom=stevedelahunty@arcetyp.co;
x-originating-ip: [100.36.120.251]
x-ms-publictraffictype: Email
x-ms-office365-filtering-correlation-id: 2b45d914-fe78-4a22-0279-08d7c5100c25
x-ms-traffictypediagnostic: BN8PR14MB2721:
x-microsoft-antispam-prvs: <BN8PR14MB2721C159AEB8AAC15C6F4A0EB3FF0@BN8PR14MB2721.namprd14.prod.outlook.com>
x-ms-oob-tlc-oobclassifiers: OLM:4714;
x-forefront-prvs: 033857D0BD
x-forefront-antispam-report: SFV:NSPM;SFS:(10001)(10009020)(346002)(396003)(366004)(34096005)(376002)(39830400003)(136003)(199004)(189003)(76116006)(8936002)(3480700007)(81156014)(498600001)(186003)(5660300002)(7696005)(861006)(81166006)(66576008)(6506007)(8676002)(66476007)(33656002)(66556008)(38610400001)(586005)(64756008)(66446008)(26005)(2906002)(9686003)(71200400001)(6916009)(55016002)(66946007)(52536014)(7116003)(6666004)(86362001)(133083001)(10090945008);DIR:OUT;SFP:1101;SCL:1;SRVR:BN8PR14MB2721;H:BN8PR14MB2579.namprd14.prod.outlook.com;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1;MX:1;
received-spf: None (protection.outlook.com: arcetyp.co does not designate
permitted sender hosts)
x-ms-exchange-senderadcheck: 1
x-microsoft-antispam: BCL:0;
x-microsoft-antispam-message-info: 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
x-ms-exchange-antispam-messagedata: SfjgJyaUrJkgTF88n92nttPajIVphY4dqWCF2PQqXiJbwP5gGEqzPoI8NBhV0apIwHW6L4GkGXhd9t8LFuFe7NeSWZuAZ1JyjP5fA6SeiOL3yRtTV6p/cltDZYpRHSbYR4w4O/kDKa2iAdLyzVLIyw==
x-ms-exchange-transport-forked: True
Content-Type: multipart/related;
boundary="_007_BN8PR14MB25795D13DCF0941DFB443C52B3FF0BN8PR14MB2579namp_";
type="multipart/alternative"
MIME-Version: 1.0
X-OriginatorOrg: arcetyp.co
X-MS-Exchange-CrossTenant-Network-Message-Id: 2b45d914-fe78-4a22-0279-08d7c5100c25
X-MS-Exchange-CrossTenant-originalarrivaltime: 10 Mar 2020 16:28:20.7476
(UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Hosted
X-MS-Exchange-CrossTenant-id: 9954bc60-c365-4692-a1a8-1da73e4fa582
X-MS-Exchange-CrossTenant-mailboxtype: HOSTED
X-MS-Exchange-CrossTenant-userprincipalname: lsYx+B97+nfBxM1Iwp6VsMxfub1ASbcVtiY7kqH8A4H1I01cHNtywpkwNJHM5GxUxbFTzUDgOrlV7jo3p5bHUwtiRPbd1IBDK6TzzIPqHyU=
X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN8PR14MB2721
X-SmarterMail-Spam: Commtouch 35 [value: Confirmed], DK_None, DKIM_Pass
X-CTCH-RefId: str=0001.0A090204.5E67C3B4.0086,ss=4,re=0.000,recu=0.000,reip=0.000,cl=4,cld=1,fgs=8
X-SmarterMail-TotalSpamWeight: 25

2 REPLIES 2
Super User II

@sdelahunty 

 

Have you asked the email recipients what their spam settings are set to or if they've whitelisted your email address?

 

The simplest solution is usually the best one.



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The problem is that these email recipients were working fine using our previous domain not hosted by Godaddy and this impacts about 4 different recipient organizations. So it is not on the recipient end.  Asking them each to add our domain to their trusted senders would work but this is obviously impacting many recipient organizations and we need to fix it on the Godaddy end.  Meaning, we can't ask each and every recipient organization we work with to add us to their trusted senders list.  The SPF situation seems to be the issue, Sender IP reverse lookup.  Need ideas to fix that.  Godaddy doesn't seem to see that as an issue.  But it obviously is an issue.