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Unable to log into cPanel email

I have created an email account for my client from Cpanel of my hosting plan, 

I gave the detail to my client but she says there is some login problem, using the same detail sometimes she can log in and sometimes it gave the error (Invalid login)

Even I tried last night it was giving an error but now same password and user name I can log in. 

 

1 REPLY 1
Community Manager
Community Manager
Solution

Re: Unable to log into cPanel email

Hi @EsmatAkhgar. Thanks for being part of GoDaddy Community! That sounds like a strange situation. I'm not sure why that would be happening. If you're absolutely certain that you're using the right credentials, you may want to connect with our customer care team so they can take a look at what's going on. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.