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    GlennH
    Novice

    Setting Up Email for Office 365 Email Essentials

    I'm trying to set up email for a friends website. I admit I'm an amateur at this and I've followed all the steps in setting up the email for Office 365 Email Essentials but keep getting this error message:

    ___________

    Undeliverable

     

    p3plibsmtp02-06.prod.phx3.secureserver.net  rejected your message to the following email address:

    ***********@***********.com

     

    The address you sent the message to wasn't found at the destination domain  etc...

    __________________________________________________________________

     

    I'm obviuosly doing something wrong but I don't know what. If anyone could give me some advice and a little point in the right direction I would be eternally grateful.

     

    Thanks in advance.

     

    GlennH.

    2 REPLIES
    Pro Community Founder Artisan Pro Community Founder Artisan
    Pro Community Founder Artisan
    Solution

    Re: Setting Up Email

    @GlennH

     

    Now that they are on Office 365, the DNS record for domain in question should have a Microsoft MX server info and two Microsoft/outlook TXT records.

     

    The fact you are getting a secureserver.net error indicates makes me wonder if the Microsoft records are not yet in place on the domain's DNS record.  

     

    Did you check these instructions?  Then there are a bunch of videos here.

     

    HTH! Smiley Wink

     

    Judith
    "Change before you have to." ~ Jack Welch

    GlennH
    Novice

    Re: Setting Up Email

    Thank you so much. You're an absolute legend.

    Email is now working. I can't thank you enough.

     

    Warmest regards GlennH.