cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution
Highlighted

Theme 'import demo' internal error

I uploaded a theme I bought from themeforest/envatothemes and I successfully uploaded the theme, however to get the design aspect of the theme I need to Import the Demo. When I try to import the demo it gives me an error stating "

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log."

 

Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Super User III
Super User III
Solution

Re: Theme 'import demo' internal error

@marcusjames 

 

I would concur that it is the the theme -

 

If you go to https://myh.godaddy.com -> your WordPress Site -> Tools -> File Manager 

 

You should be able to "open" the wp-config.php file then scroll down to debug_mode and click the edit button at the bottom and change false to true and save

 

Then try to run the import - it "may" then tell you what the error is vs getting just an error screen.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

8 REPLIES 8
Highlighted
Super User III
Super User III

Re: Theme 'import demo' internal error

@marcusjames 

 

Are you using Managed WordPress or cPanel and which theme specifically are you working with?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Highlighted

Re: Theme 'import demo' internal error

Managed Wordpress I believe

Highlighted

Re: Theme 'import demo' internal error

The theme is names MediBuds, I bought it through ThemeForest/EnvatoThemes

Highlighted
Super User III
Super User III

Re: Theme 'import demo' internal error

@marcusjames 

 

If it is managed WordPress it will have a managed wordpress menu in the top tool bar.

 

Does any of the content get imported (media / pages) or does the whole thing fail?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Highlighted

Re: Theme 'import demo' internal error

I believe the whole thing fails completely.

Highlighted
Super User III
Super User III

Re: Theme 'import demo' internal error

@marcusjames 

 

If you can go into the file manager from the hosting dashboard and enable debug mode (Edit the wp-config.php and set debug to true) and then try the import again.

 

On the managed platform you don't have access to the error_log so it's hard to say what specifically it causing the error

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Highlighted

Re: Theme 'import demo' internal error

I don't think I can do that. I talked with GoDaddy support and they told me there werent any issues with the back end, it must be the theme having issues.

Highlighted
Super User III
Super User III
Solution

Re: Theme 'import demo' internal error

@marcusjames 

 

I would concur that it is the the theme -

 

If you go to https://myh.godaddy.com -> your WordPress Site -> Tools -> File Manager 

 

You should be able to "open" the wp-config.php file then scroll down to debug_mode and click the edit button at the bottom and change false to true and save

 

Then try to run the import - it "may" then tell you what the error is vs getting just an error screen.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post