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Error message when updating

Hi,

 

I am trying to edit my site, however when I go the normal route - "My Products" -- "Managed wordpress sites - Manage" I receive the following error message:

 

"Plugin & Theme status is unavailable due to site customizations."

 

What does this mean and how can I fix it?

 

Thanks,

Frances

1 REPLY 1
Community Manager
Community Manager

Re: Error message when updating

Are you still seeing that error?  You mentioned not being able to log in through your GoDaddy account, but are you able to log in through the Wordpress dashboard login screen? 

If you're not able to access your site in any fashion, please contact our live support teams so we can see what's going on.  Thanks. 

 

MPC