I Purchased Cpanel Hosting with 3 years validity which includes 100 emails too and I used only 4 emails from my account and now when I am looking to create a new email ID for my employee I am unable to do that.
As it was asking to purchase, could you please sort out this at the earliest.
It sounds like this might be an issue that is specific to your account. Please know that this is not a support forum. If you need help with items you've purchased or anything account specific, pleasecontact our customer care team.
Alternatively, if you'd like to follow up with more information, including any error messages you're seeing, someone from the community may be able to offer a suggestion on what may be happening for you.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.