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Professional Email Help

Professional Email account limitations

Note: These limitations apply only to email hosted on Professional Email. For other limitations, see Microsoft 365 limitations, or Workspace Email limitations.

The following limitations apply to Professional Email accounts:

  • Email Size — 30 megabytes
  • Attachments (in Appointments and Contacts) — 30 megabytes
  • Emails sent via Webmail by mailbox/per user — 1500 per day
  • Emails sent via SMTP by mailbox/per user — 500 per day
  • Forwarding Rules — 4 forwarding rules allowed per mailbox with 1 destination account linked to that forwarding.
  • Forwarding Accounts — 50 forwarding accounts per Shopper, the customer needs to have at least one mailbox created to access forwarding.
  • Number of email messages allowed per folder — 200,000 messages
  • Number of recipients per message — There is a limit of 100 addresses on a single email message. The 100 addresses may be included in any combination of the To, CC, and BCC fields.

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