Statement of Support – Website Security
Please review the full Statement of Support to learn more about available support for additional products and services.
Supported:
- Purchasing or renewing Website Security
- Explaining Website Security features and benefits
- Explaining how to navigate the Website Security dashboard
- Demonstrating set up of Website Security accounts
- Demonstrating clean up requests
- Configuring and Troubleshooting WAF, Backup and Monitoring products
- Malware Removal (with included plans)/product ticket
Not Supported:
- Server Level infection
- Troubleshooting website errors after malware removal
- Troubleshooting server-side errors for monitoring
- Troubleshooting email security issues
- Hardware Firewall Support
- Server-Side Errors (500 Errors, 404 Errors that are not caused by the firewall, etc.)
- Adding Secure Seal
- Site Health Issues that cannot be resolved by the firewall (Performance Optimization)
- Penetration Testing
- Setting up database Backup/Malware removal on entire hosting account
